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Shipping & Returns

Shipping Policy

MV Packaging strives to deliver your orders next day. If your order is placed before 5pm Monday to Friday you will receive your order next day depending on stock of the items requested. An order that is placed Friday, Saturday or Sunday will be delivered the following business day. If the item ordered is not in stock you will receive an ETA on when this item will be shipped.

We offer FREE delivery in the GTA on orders over $50.00 before tax. Any order placed in the GTA less than $50.00 will receive a $7.00 additional delivery charge on your invoice.

Orders being shipped outside the GTA will have a delivery charged added prior to their shipment. Additional delivery charges may apply and the customer will be notified to approve the pricing before the item/items are shipped.

MV Packaging Inc estimates all shipping charges as we do not know the exact cost until we are invoiced from the shipping company. The estimate is determined by the product, weight, quantities, dimensions, delivery location as well as method of delivery. Once we have received the exact shipping cost your invoice will be sent with the total shipping charges.

Our customers are also able to pick up from our Location Monday to Friday 8:00am – 5:00pm at no extra charge.

Rush Shipments may lead to additional shipping charges. You will be notified of additional RUSH Shipment charges prior to the order being shipped. We will always try to promptly take care of your needs.

We strive to have special order items and backordered items delivered within 15 days of purchase. An estimated time of arrival will be provided when the purchase is made. If a backordered item is required sooner than the ETA provided we will try our best to find a suitable substitute product to serve our customer’s needs.

In the event of a holiday deliveries may be delayed. All customers will be notified if our facility is closed for any reason.

The GTA includes: City of Toronto, Mississauga, Brampton, Scarborough, Markham, Richmond Hill and Vaughan.

Returns

Any item is eligible for return as long as the item is in its original packaging and has not been tampered with. Special order items are non-returnable and the customer will be made aware upon purchase. Certain items have a 15-day return policy yet most of our Items can be returned in it’s original packaging within 30 days of delivery. Once an Item is return the customer will receive a credit for the item. If the original invoice has a shipping charge this charge is non-refundable and will not be credited.

Cancellations

All Orders, backorders or substitutes can be cancelled prior to shipping.

In the event an item is damaged upon shipping or you have a return please contact your Sales Representative or our Customer Service direct at 416-244-4480.

You may contact MV Packaging Monday-Friday, 8:00am – 5:00pm by phone (416) 244-4480 to speak with your Sales Representative or one of our knowledgeable Customer Service Representatives.

 

 

 

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